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Quote:

Originally Posted by Boingo

I can't trim the roots. The whole rootball is one big, hard, block. It's in the shape of the container and doesn't move. The sides and bottom of the rootball are just like the top. Rock hard and completely unyielding.

I've had similar problems with purchased plants. What I have done with some success is take a chop stick or other suitable probe (phillips screwdriver works too) and carefully work it in from the top. This will create pathways for water to enter the rootball while doing a minimal amount of damage to the feeder roots.