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Tips:5¢ Advice:Free
Join Date: Aug-2001
Location: Silicon Valley
Country: USA
Posts: 9,747
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Hi Salix, here are some comments on your remarks. I didn't have any need to comment on this thread until it turned into a JR/TreeBay bash. Understandably, now I need to make some clarifications!
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SALIX wrote: I have a pair of JR shears, and a pair of shears from the monks, and the difference in quality and craftsmanship is rather dramatic. I use the JRs as my junker pair, and the monks pair gets treated like the treasure it is.
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TreeBay offers three grades of JR tools (intermediate, pro & master), and I made the decision almost a year ago not to carry the majority of the novice grade tools because I don't consider them the best value, when you can usually upgrade to a better tool for a few dollars more.
If you are making your judgment based on "novice grade" JR tools somewhere else, I agree with you, but you can take advantage of the JRL Warranty for refund or replacement.
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Salix wrote: That's why I recommended the monk site over Treebay. When Matt starts selling tools from other manufacturers, I will begin recommending him when someone asks...
I also, as a consumer, have a problem when I go into a shop (whether B&M or online) and see that they only carry one brand of anything. If I'm spending my money on something, I want to pick it out, which means comparing it with competing brands.
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Two points here:
#1 As to why TreeBay only carries JR: it is very difficult to make a tool purchase over the Internet with any confidence. As you note below, you can't lay your hands on the tools and each product needs to have distinct features. Too many offerings gets confusing to the buyer. JR offers a 3-year guarantee for replacement or refund, which generates a lot of confidence in an Internet purchase.
#2 By the way, when I click over to the Monk's concave cutter or root cutter section, wire pliers, etc., today, I am only seeing one brand there, so I am a little confused what you are talking about. Maybe they have more variety in-house than they offer on the Internet?
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Salix wrote: ... but I've just never been favorably impressed with any Joshua Roth tool I've ever picked up, and that's nothing but the honest truth. The product should speak for itself, especially if one of its selling points is unassailable quality. It has to feel better, look better, and perform better than similar items from somewhere else, especially if that other product is cheaper.
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- Have you had the opportunity to look at any of the tools in the JR Intermediate, Pro or Master grades? It is very difficult to demonstrate any claim of feel, appearance and performance on the Internet, so it is essentially impossible for a product to speak for itself. Most buyers have to rely on the reputation and judgment of the seller, backed with the opportunity to return the tool if it doesn't meet the anticipated level of quality.
- The JRL Warranty is unmatched in the industry.
- It is important to understand that products advertised as similar may not be. For example, in comparing the finish detail in the highest grade tools, Is it laminated stainless, just stainless, or simply "silvery metal?"
- If a buyer doesn't agree that the JR products "feel better, look better, and perform better than similar items from somewhere else" s/he can return for replacement or money back, any time within the 3-year warranty period. (not 15 days as elsewhere!)
[HR] The JRL Warranty
Joshua Roth tools are warranted to be of the highest quality materials and workmanship for a period of three years after purchase. If you are dissatisfied for any reason with the performance of a JRL Bonsai tool, you can return it, along with a copy of your original sales slip, for a free replacement or refund, as you prefer.[HR]
Regards,
Matt
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