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I would get on the phone with the vendor to see what THEY can do for you. Busted up pots and dead trees are hardly good customer service. The tree may, or may not, be recoverable, but that really shouldn't be your problem. You paid for healthy trees and unbusted containers--not to "revive" dead or dying plants and reconsturuct pots.

The dealer failed to provide that. He's on the hook to do so.

See if they're willing to make good. If not, you might look into stopping payments...

P.S.--if this is the second time you've gotten junk like this from this supplier, I'd look elsewhere...

14-Jun-2006	#2
rockm bonsaiTALK ArchMaster Join Date: Oct-2003 Location: Fairfax, Va Country: USA USDA Zone: 7 AHS Heat Zone: ? Posts: 4,561	I would get on the phone with the vendor to see what THEY can do for you. Busted up pots and dead trees are hardly good customer service. The tree may, or may not, be recoverable, but that really shouldn't be your problem. You paid for healthy trees and unbusted containers--not to "revive" dead or dying plants and reconsturuct pots. The dealer failed to provide that. He's on the hook to do so. See if they're willing to make good. If not, you might look into stopping payments... P.S.--if this is the second time you've gotten junk like this from this supplier, I'd look elsewhere...